How We Use & Protect Your Information

At Plan Printing Express, we take your privacy seriously. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Plan Printing Express is a UK-based company providing large format printing services.
Contact email: [info@planprintingexpress.co.uk]
Website: www.planprintingexpress.co.uk

We are the “data controller” for the purposes of this policy.

2. What Information We Collect

We collect the following types of personal data when you use our website:

  • Name and contact details (email, phone, address)
  • Order details and delivery information
  • Uploaded files for printing
  • Payment information (processed securely via Stripe, PayPal, or other third-party gateways – we do not store full payment details)
  • IP address and device info (collected via cookies and analytics)

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Communicate with you about your order or enquiry
  • Respond to uploaded files and custom quotes
  • Improve our website and service
  • Meet our legal and tax obligations

We do not sell or share your data for marketing purposes without your explicit consent.

4. Third-Party Services

We use the following trusted third-party services to operate our business:

  • Payment processors (e.g. Stripe, PayPal)
  • Delivery couriers (e.g. Royal Mail, DPD)
  • Website hosting and email services
  • Google Analytics for anonymised traffic tracking

These providers have their own privacy policies and are GDPR-compliant.

5. Cookies

We use cookies to improve your experience and gather anonymous analytics data. You can choose to accept or reject non-essential cookies when visiting our website.

6. File Uploads

Any files you upload are used solely for the purpose of fulfilling your print order. We do not share, reuse, or store them beyond what’s necessary to complete your job and meet our legal obligations.

7. How Long We Keep Your Data

  • Order and account information: up to 6 years (for accounting/legal reasons)
  • Uploaded artwork: typically deleted within 30 days of order completion
  • Email/contact form messages: retained only as long as needed for your enquiry

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccuracies in your data
  • Request deletion of your data (unless we’re legally required to retain it)
  • Withdraw consent to marketing communications
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at [info@planprintingexpress.co.uk].

9. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Last updated: [Insert Date]

Questions?
We’re happy to explain anything in more detail — just get in touch.