By placing an order with Plan Printing Express, you agree to the terms outlined below. These terms are designed to protect both you (the customer) and us (the provider) by ensuring clarity and fairness throughout your transaction.

1. About Us

Plan Printing Express is a UK-based business offering large format printing services for architectural, engineering, and technical drawings.

Contact:
Email: [info@planprintingexpress.co.uk]
Phone: [0161 XXX XXXX]
Business Address: [Insert if applicable]

2. Ordering

Orders can be placed directly through our website or by email with prior agreement. Once an order is received and payment is confirmed, we begin production. Please ensure that all specifications and files submitted are accurate.

3. File Uploads & Print Responsibility

  • Customers are responsible for ensuring files are print-ready.
  • Accepted formats: PDF (preferred), DWG, DXF, TIFF, ZIP.
  • We do not accept responsibility for errors in layout, scale, spelling, or design unless these are caused during our handling of the file.
  • All files are checked for basic suitability before print. If we spot an issue, we’ll contact you. However, this is a courtesy check — final responsibility remains with the customer.

4. Turnaround & Delivery

  • Orders received before 2pm (Mon–Fri) are usually printed and dispatched the same working day.
  • Delivery times are estimates and may vary due to courier delays or external factors beyond our control.
  • We cannot guarantee delivery by a specific time unless explicitly agreed in writing.

5. Shipping

  • We use tracked courier services and take great care in packaging your prints.
  • Shipping options will be presented at checkout.
  • Local collection is available where stated.
  • Once an order leaves our premises, responsibility passes to the courier, but we will support any delivery queries or claims.

6. Payment

  • All payments must be made in full before production begins.
  • We accept major credit/debit cards, PayPal, and bank transfer.
  • Trade accounts may be eligible for invoicing terms by prior agreement.

7. Cancellations & Refunds

  • Orders cannot be cancelled or refunded once printing has begun, as all products are custom-made to order.
  • If there is a fault with your print caused by us (e.g. incorrect size, misprint, poor quality), we will offer a reprint or refund.
  • We do not refund for customer errors in artwork or file submissions.

8. Returns Policy

  • As prints are bespoke items, returns are only accepted where there is a production fault or damage in transit.
  • If there is an issue with your order, please notify us within 48 hours of receipt with photos of the problem.

9. Privacy

We respect your privacy and only use your data to process and deliver your order. For more details, see our [Privacy Policy].

10. Technical Limitations

While we use high-end printers and quality paper, slight variations in colour or print clarity may occur depending on your original file quality, resolution, and formatting. These are not considered faults.

11. Governing Law

These terms and conditions are governed by and interpreted in accordance with the laws of England and Wales.

Last updated: [Insert Date]